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ŽALE Javno podjetje, d.o.o., Med hmeljniki 2, Ljubljana
tel.: 01 420 17 00, fax: 01 420 17 02, E-mail: info@zale.si, www: www.zale.si

Information and Help

The search engine database contains information about deceased persons for whom we have complete data about the person and the grave, and for whom the funeral commissioner or the deceased has not prohibited publication.

Display of Virtual Candles and Laid Flowers

Upon entering the search engine, all currently lit candles and laid flowers are displayed. At a lower zoom level, candles/flowers are grouped together Group of candles. Clicking on a group automatically zooms the map to the area of the selected candles/flowers. Clicking on a pin with a candle/flower displays information about the lit candles and laid flowers for the selected grave. Clicking on the name of the deceased opens details about them, as described in the "Displaying Details" section. When the details of the selected deceased person are displayed, all other candles are hidden.

Display of Important Objects

Upon entering the search engine, important objects in the cemetery are also displayed. At a lower zoom level, objects are grouped together Group of objects. Clicking on a group of objects automatically zooms the map to the area of the selected objects. Clicking on a selected object displays the path and a description. You can display the list of objects by clicking the Icon for list of objects icon on the left side.

Search

Enter the first and last name of the deceased you are searching for in the search engine. Results are displayed after entering more than three characters. The search can also be performed by pressing the "ENTER" key or by clicking the Search icon icon. You can also search by the initials of first and last names, and by year. You can further refine your search with the advanced search ("ADVANCED SEARCH" button), where you can search for results after entering just one letter, by year of birth/death, by selected cemetery, and by famous people. Search results include first and last name, years of birth and death (if they exist), an indicator for a lit virtual candle (or laid flower), and an indicator for famous people. If the number of results exceeds one page, you can use the left/right arrows to proceed to the next/previous page.

Displaying Details

When you click on the name of a deceased person found by the search engine, details about the person are displayed. A path from the nearest entrance to the grave is shown on the cemetery map. When you are at the cemetery, your current location and the path to the grave's location are drawn on the map.
Warning: To display your location, you must allow the website https://grobovi.zale.si to use your location on your device. When using GPS on a mobile device, please note that the displayed location may deviate by a few meters from your actual location due to GPS signal errors. The blue circle around your location represents the current signal accuracy. If you have accidentally disabled access to your location, you can re-enable it in your browser or installed application settings.

Grave Image and Details

In the details view of the deceased, clicking the "MORE" button displays an image of the grave with a descriptive location and information about a famous person, if applicable. Additionally, you can open the grave image in a new tab by clicking the zoom button Zoom icon.

Lighting a Virtual Candle and Laying Virtual Flowers

In the details view of the deceased, you also have the option to light a virtual candle and lay flowers. Clicking the "LIGHT-LAY" button opens the menu for lighting a virtual candle or laying virtual flowers. A free candle lighting option is available, which lasts for one day. There are also several paid options for lighting a candle and laying flowers, which are visible for 3 or 30 days. When choosing a paid virtual candle or flowers, you can choose from different colors of candles and flowers and enter a message.

Additional Functions in the Details View

If you have moved around the map, you can return to the path and your location display with a simple click on Icon to return to position (top right). Clicking on Back icon (top left) returns you to the search. By clicking on the grave position pin Grave location icon and the name of the deceased, Google Maps will open, where you can select navigation to the cemetery.

General Functions

The application is designed so that managing the map (zooming, panning...) is similar to other applications of this type. The buttons at the bottom right are used to zoom in Zoom in icon, zoom out Zoom out icon, and to display your current location Current location icon. If the button to display your location is red Disabled location icon, it means that location services are not enabled or are unavailable, which means that displaying the path from your location will not be possible. The application will ask for permission to access your location the first time you view details or when you click on Disabled location icon. If you have accidentally disabled access to your location, you can re-enable it in your browser or installed application settings. To select a language, click the button below the search field or choose the language in your browser settings.

Application Installation

The application can be installed on a device or a computer desktop. In most cases, the browser will suggest installation itself, but the process varies from system to system. Before installing the application, select a language, as it is not possible to change the language within the app later.

iOS

Android

Windows (Edge/Chrome)

macOS (Chrome)


In case the search engine cannot find the deceased, you can call 01 420 17 00 (Monday: 7:00 AM–6:00 PM, Tuesday–Friday: 7:00 AM–3:00 PM, Saturday, Sunday, and holidays: closed).

Production: (MODR_IT)

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General Terms and Conditions

Website grobovi.zale.si

Effective from: 15.10.2025

1. INTRODUCTORY PROVISIONS

These General Terms and Conditions (hereinafter: "General Terms") govern the terms of use of the website https://grobovi.zale.si/ (hereinafter: "website") and the terms of purchase and use of the services offered by:

ŽALE Javno podjetje, d.o.o.

Med hmeljniki 2, 1000 Ljubljana

Registration number: 5015669000

VAT ID: SI39470628

E-mail: iskalnik.trgovina@zale.si

Phone: 01/420-17-00

(hereinafter: "provider").

The General Terms are binding on the user, who must read them in their entirety. By using the website and making a purchase, the user confirms that they are familiar with these General Terms and agree to them completely.

2. DEFINITIONS

  • Website: The website at the address https://grobovi.zale.si/.
  • User: Any natural or legal person who visits or uses the website.
  • Buyer: A user who makes a purchase of a service on the website.
  • Service: The service of leasing space for the publication of a virtual candle or virtual flower at a selected memorial site on the website for a specific period of time.
  • Virtual candle/flower: A digital (graphic) element that is displayed next to the name of the deceased on the website for a certain period.

3. SERVICE OFFER AND PRICES

The provider offers the service of publishing virtual candles and virtual flowers. The services are available for different time periods and at prices that are clearly stated on the website.

Price list:

  1. Virtual candle/flower (1 day): Free of charge (0.00 EUR). The service does not include the option to add a message.
  2. Virtual candle/flower (3 days): 0.99 EUR. The service includes the option to add a message.
  3. Virtual candle/flower (30 days): 2.99 EUR. The service includes the option to add a message.

All prices are in euros (EUR) and include value-added tax (VAT), as the provider is a VAT payer. The prices are valid at the time of order submission. The provider may change the prices at any time, whereby the prices at the time of order submission apply to already submitted orders.

4. PURCHASE PROCESS

  1. The user selects the desired memorial site on the website.
  2. The user selects the type of service (virtual candle or flower) and the desired duration of the publication (1, 3, or 30 days).
  3. For paid services, the user can optionally enter a message. The user is fully responsible for the content of the message. The message must not be offensive, illegal, discriminatory, or infringe on the rights of third parties. The provider reserves the right to remove inappropriate content.
  4. The user proceeds to the payment process by clicking the "Pay" button or a similarly labeled button.
  5. The user selects the payment method and enters the required information.
  6. The service contract between the buyer and the provider is concluded at the moment the provider sends a confirmation of successful payment to the buyer's email address.
  7. The provider does not assume responsibility for technical disruptions or non-operation of the website for reasons beyond its control.

5. PAYMENT TERMS

The provider allows the following payment methods: credit card payments (Visa, Mastercard), PayPal, Google Pay, and Apple Pay.

The provider ensures secure payment conditions through an external payment service provider.

The provider does not store payment card data; payments are processed by an external certified provider.

After a successful payment, the buyer will receive a confirmation to their e-mail address (if this information is required).

The provider is not responsible for any errors that arise from incorrectly entered data by the buyer, especially an incorrect email address, which may result in the payment confirmation not being delivered.

6. SERVICE EXECUTION AND USER RESPONSIBILITY

The service of publishing the virtual candle/flower and message begins immediately after the confirmation of successful payment has been sent.

The buyer is fully responsible for the content of the message they publish. The provider is not responsible for opinions, comments, or other content published by users. The provider reserves the right to remove any message without prior notice and without a refund if the message:

  • is offensive, hateful, threatening, or obscene,
  • contains personal data of third parties without their consent,
  • constitutes commercial advertising,
  • is contrary to the applicable legislation of the Republic of Slovenia.

The provider reserves the right to temporarily disable the publication of content for technical or security reasons.

The provider does not guarantee the constant availability of the digital content.

7. RIGHT OF WITHDRAWAL

In accordance with the Consumer Protection Act (ZVPot-1), in the case of distance contracts, the consumer generally has the right to notify the company of their withdrawal from the contract within 14 days, without having to state a reason for their decision.

However, an exception applies to the services offered by the grobovi.zale.si website.

In accordance with point 1 of the thirteenth paragraph of Article 43.č of the ZVPot-1, the consumer does not have the right to withdraw from a contract for the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer's express prior consent and with the acknowledgment that they thereby lose their right of withdrawal.

By clicking the "Pay" button and completing the purchase process, the buyer EXPRESSLY AGREES that the performance of the digital service (publication of the virtual candle/flower) shall begin immediately. The buyer is informed before the completion of the purchase and EXPRESSLY CONSENTS that with the immediate start of the service performance, they LOSE THEIR RIGHT TO WITHDRAW FROM THE CONTRACT and thus the right to a refund.

8. COMPLAINTS

In the event that the service was not performed in accordance with the order (e.g., a technical error in the display, incorrect duration of the publication), the buyer can file a complaint to the e-mail address iskalnik.trgovina@zale.si. The provider undertakes to resolve the complaint within 10 days.

9. PERSONAL DATA PROTECTION

The provider is committed to protecting personal data in accordance with applicable legislation (GDPR and the Personal Data Protection Act). More information about the collection, processing, and protection of personal data is available in our Privacy Policy, which is published on the website.

10. FINAL PROVISIONS

For all matters not regulated by these General Terms, the applicable legislation of the Republic of Slovenia shall apply.

Any disputes between the provider and the buyer will be resolved amicably. If an agreement is not possible, the competent court in Ljubljana has jurisdiction to resolve disputes.

The provider reserves the right to change the General Terms. Any changes will be published on the website. The amended terms and conditions shall enter into force on the day of publication.

CandlesFlowers
Objects
Objects on graveyard